About to call the ward, GP, social services, or pharmacy?

Before you dial, one breath.

You don't have to remember everything. Tick through this while you're on the call — it does the remembering for you.

Who are you calling?

This just changes what to ask further down.

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You got through it. Well done.

Write down anything they told you while it's fresh — a reference number, a date, a name. Future you will be glad.