A tax-free payment for people over 66 who need help looking after themselves. Answer the questions below to see if the person you care for may qualify — and what else it could open the door to.
What counts: anything to do with looking after their body — washing, dressing, eating, getting to the toilet, taking medication, moving around the home, breathing safely, staying safe. Using a walking frame or other aid still counts if they need help even with the aid.
What usually doesn’t count directly: housework, cooking meals, shopping. But mentioning these things can help paint a fuller picture of how the condition affects daily life.
The most important thing on the form: describe how they are on a bad day, not a good one. A lot of claims are refused or underpaid simply because people describe how they manage when things are going reasonably well. DWP wants to know about the hard days.[6]
Someone else can fill in the form on their behalf if needed — for example if they are too unwell, or if they do not want to know details about their prognosis. The person being cared for just needs to sign it.
This does not mean someone has to be physically present all night. If the person needs someone to be awake and available in case something goes wrong — because of dementia, epilepsy, anxiety, confusion, or disorientation — that counts as a night-time need.[6]
The difference between the lower rate (£76.70) and the higher rate (£114.60) often comes down entirely to whether night needs are included. Many people who should be getting the higher rate are only on the lower rate because the night-time help wasn’t mentioned on the form.
If they occasionally need help getting to the toilet at night, or if they get confused and unsafe after dark — tick this and describe it on the form. It could be worth an extra £37.90 per week.
Getting Attendance Allowance is often the trigger that unlocks a whole set of other help. The cards below are greyed out until the checker above confirms likely eligibility, then light up. Read the “Pension Credit extra” card carefully before any carer claims Carer’s Allowance — there is an important trade-off.
Attendance Allowance keeps being paid for the first 28 days in hospital, then stops. If someone goes home and then goes back into hospital within 28 days, those two stays are added together — the clock does not restart from zero. AA starts again from the day they are discharged.
Always tell the DWP when someone goes into hospital or comes home. Stopping AA can also reduce Pension Credit — so tell the Pension Service too.[10]
If they pay all their own fees: AA continues as normal.
If the council pays some or all of the fees: AA stops 28 days after moving in. If the council is paying the fees now but the person will repay them later (sometimes called a deferred payment), AA continues during that period.
Always tell the DWP when someone moves into a care home, and tell them if the way the fees are being paid changes.[10]
AA continues during short trips abroad. If the person is out of the UK for more than 4 weeks, the DWP must be told. Moving abroad permanently means AA stops.[11]
If someone is on the lower rate and their needs have increased — for example they now also need help at night — the award can be reviewed and upgraded to the higher rate. Any increase can be backdated to when you first contacted DWP about the change. Call 0800 731 0122 to request a review.[6]
Ask for a review (called a Mandatory Reconsideration): you have one month from the date on the decision letter to ask DWP to look at it again. Write to them explaining what you think is wrong, and include any medical letters or evidence that was missed. Around 35–40% of reviews result in the decision being changed.[12]
Watch out for this: DWP sometimes offers a phone call to explain the decision before registering the review. Do not let this replace the formal written request — confirm in writing that you want the decision reviewed.
If the review still says no, appeal to an independent tribunal: you have one month from the review decision to do this. Around 65–70% of AA appeals are decided in the claimant’s favour. The tribunal is completely separate from DWP. Citizens Advice, Age UK, and local welfare rights services can help prepare the case, usually for free.[12]
One important caution: very occasionally, a review or appeal results in the payment being reduced rather than increased. Get advice first if you are unsure — Citizens Advice can give a quick assessment of the likely chances.
© 2026 CarersInfo.com. All rights reserved.
Independent. Carers Info is not affiliated with the DWP, HM Government, or any organisation linked from this page.
Not advice. This tool gives general guidance based on 2026/27 rates and rules. It is not financial, legal or professional advice. Always confirm your actual entitlement with Age UK, Citizens Advice, or the relevant government department before claiming.
No liability. Carers Info accepts no responsibility for any loss or missed entitlement arising from reliance on this tool.
Rates (2026/27): AA lower £76.70/wk, higher £114.60/wk. Carer’s Allowance £86.45/wk, earnings limit £204/wk. Pension Credit disability extra £86.05/wk. Source: GOV.UK benefit rates 2026/27.