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🆕 Piece 1 · Start Here

You’ve just received a diagnosis.
Here’s what to do first.

Right now you might feel shocked, frightened, or completely overwhelmed — and that is completely normal. You don’t have to do everything at once. This guide breaks the first steps into five manageable stages. Work through them in your own time.
⏱ About 5 minutes per stage ✅ Tick as you go 📱 Works on any device 🖨 Printable
🧠Understand 👪Tell family 📋First tasks 🤝Find support 💚Look after you
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1
Stage 1 · Understanding the Diagnosis
🧠 Know what you’ve been told — and what it means
Early stage dementia guide, understanding diagnosis types
It’s okay to not fully understand yet. Dementia diagnoses come with a lot of medical language, and nobody expects you to absorb it all in one day. This stage is simply about getting clear on the basics — so you can start making decisions with confidence.
💡 The word “dementia” can feel like a single diagnosis, but it’s actually an umbrella term. Knowing the specific type helps you find the most relevant information and support.
2
Stage 2 · Talking to Family & Friends
👪 Share the news — in a way that actually helps
How to tell people and ask for the support you need
Telling people is hard. You might worry about upsetting others, about being seen differently, or simply about finding the right words. There’s no perfect script — but having a plan makes it much easier. Go at the pace that feels right for you and the person you’re caring for.
💬 You don’t need to have all the answers when you tell people. “We’re still finding things out” is a perfectly good thing to say. People often just want to know so they can support you — not to quiz you.
3
Stage 3 · First Steps Checklist
📋 The essential tasks to tackle right away
Do these in the first few weeks — not all at once
This is the practical bit — and it might feel like a lot. Don’t try to do everything in one go. Tick one or two of these each week. Getting these foundations in place now will save a great deal of stress later. The most important one is the first.
⚠️ The LPA cannot be set up retrospectively. Once someone loses mental capacity, the only route is through the Court of Protection — which is far more expensive and time-consuming. Do this as soon as possible, even if everything seems fine right now.
4
Stage 4 · Finding Support Services
🤝 You don’t have to do this alone — and you shouldn’t
UK resources, helplines and local support available to you now
Asking for help is not giving up — it’s good planning. The earlier you connect with support services, the easier the journey ahead becomes. Many carers wait until they’re at breaking point before reaching out. You don’t have to.
📞 You can call the Alzheimer’s Society helpline (0333 150 3456) even if you don’t have specific questions. Their staff are trained to talk to carers at exactly this stage — uncertain, a bit lost, not sure what to ask.
5
Stage 5 · Your Wellbeing
💚 Taking care of yourself isn’t a luxury — it’s a necessity
What you need right now, as a person — not just a carer
You’ve taken on something enormous. That deserves acknowledgement — not just more demands on yourself. The research on this is clear: carers who take care of their own health and wellbeing provide better care, for longer, with less burnout. This is not selfish. It is essential. Start here, even if just with one small thing.
💚 Grief is a normal part of this. You may be grieving the person before the diagnosis, the life you’d planned, and losses that haven’t happened yet. All of that is real and valid. You don’t need to manage it alone or keep it together all the time.

🎉 You’ve completed Piece 1 — Start Here

That took courage and effort. You now have the foundations in place. When you’re ready, Piece 2 covers communication — how to connect effectively with someone living with dementia, handle difficult conversations, and use memory aids.

Go to Piece 2: Communication →
Where to get help
Alzheimer’s Society
0333 150 3456 · 9am–8pm daily
Advice, support and local services.
alzheimers.org.uk
Dementia UK — Admiral Nurses
0800 888 6678 · Mon–Fri 9am–9pm
Specialist dementia nursing support.
dementiauk.org
Carers UK
0808 808 7777 · Mon–Fri 9am–6pm
Benefits, rights and emotional support for carers.
carersuk.org
Citizens Advice
0800 144 8848 · Free benefits advice
Benefits, legal rights, local services.
citizensadvice.org.uk
Age UK
0800 678 1602 · Free advice line
Benefits, care, and local support.
ageuk.org.uk
Mind
0300 123 3393 · Mon–Fri 9am–6pm
Mental health support for carers.
mind.org.uk
Sources

Independent. CarersInfo is not affiliated with, endorsed by, or connected to the NHS, the Department for Work and Pensions, HM Government, or any organisation linked from this page.

Not advice. This guide gives general information for family carers based on content correct as of June 2026. It is not financial, legal, medical or professional advice. Rules, rates and services change — always confirm your situation with a qualified adviser, your GP, Citizens Advice, Carers UK, or the relevant government department before making decisions.

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